How long does it take for my order to arrive?
For orders $75 or above – Free Expedited Shipping – Once an order is submitted we will start processing it within 24 hours. Then the shipping and processing will take about 7-18 working days.
For orders $35 or above – Free Standard Shipping – Once an order is submitted we will start processing it within 48 hours. Then the shipping and processing will take about 20-40 working days.
For orders below $35 – Flat Rate – Once an order is submitted we will start processing it within 48 hours. Then the shipping and processing will take about 20-40 working days.
Why does it take so long to get my item?
We are a new business launched in 2017 so we have very limited stock. Most of our orders require back-ordering. Hence the longer wait time, but this will change soon in the future.
How are the products packaged?
All our products will be shipped in elegant velvet boxes, no matter the price. Multiple items as one product(Ex. Chokers Set) will be shipped together in the same box. For higher-priced items the boxes will be upgraded.
Why is the free shipping requirement so high?
Free Standard Shipping require orders at or over $35 ($75 for Free Expedited Shipping) because we offer the same products being sold at other jewelry stores for up to 70% off their prices. We aim to make profit off numerous orders unlike regular jewelry stores that aim to maximize profit per single order.
Why do you accept returns with $25 service charge?
We are a small business just starting and we back-order a lot of our products from all over the world with the fastest shipping. For now we cannot afford unconditional returns but we aim to change that as soon as possible. We do offer full refund or exchange if items are proved to be damaged or defective. $25 service charge only applies to returning items 100% new, unused and in perfect condition.
What is the meaning of the name MIMI MOREAU?
MIMI stands for our passion of cats. Please check out our exclusive MIMI Cat Collection. Moreau is the last name of our favorite Mass Effect character, Joker – Jeff Moreau. So in short, we are just a group of nerds who are crazy about cats!